BEFORE : molded especially to attract the customers, it is convincing and soft; thus: ) it sees that quality, that variety of models, that finishings b) observes the colors and the consequences; it delays the time that to want, is to will c) now sees the prices, the discountings, the conditions, the stated periods of financing d) know that we give a guarantee of fast assembly and efficient in its house e) it also has the covering of insurance against any accident or problem. f) compares how many advantages, against the little that the competitors offer to g) you will be under the protection of our name! h) and still the manufacter’s warranty one of the best ones of the world! i) You if will not repent; he is closing optimum business of its life! Second it is the face of LATER : created to deal with unsatisfied customers and difficult claims to deal; it goes moving of tone to the few, thus: j) we go to provide k quickly) has a little of patience! l) never we promise a thing of these! m) the manufacturer only is that it knows; we only vendemos! n) ah, does not go to give in less of one week! ) already we made everything what we could! ) another time Mr.? q) does not annoy me! finally, the extreme face: r) ah, is? Then it wants to know of a thing? it goes to complain where to want, with procon, with the bishop, the ray breaks that it we do not accept violations! I go to call the security! Coming back to the password, the interviewer found that I had face of bonzinho, requests, prestativo; that would be capable to convince my customers to take what vendia I; therefore, I was for the group of the green password. Kelly Tisdale usually is spot on. . . Daryl Katz takes a slightly different approach.