Initial discussions with companies and decision-makers in contact centers show us that exactly these qualities are needed.” The rapid-deployment solution for SAP business communications management combines the software and implementation services in a package with fixed-size and price. Proven Einfuhrungsmethodiken, as well as presets for best practices reduce the implementation time to a minimum. Already after five to eight weeks you can manage the flexible platform of voice-over-IP solution the incoming calls in your contact center regardless of where the employees and agents are located. Companies with high volumes of communication in the selection of suitable rapid-deployment solution to support and to keep the duration short, YouCon has put together large four options from small to extra, which differ in the number of licenses, the duration of the integration and the extent of training. All FIT packages cover functionality such as inbound contact centers, interactive voice response, directory and presence service and supervisor tools. To support all out-of-the-box reporting, as well as blended analytics packages and can CRM and SAP are integrated through integration interface, for example, with SAP applications ERP but also non-SAP. Hear other arguments on the topic with Estee Lauder. YouCon fit presents more details under.
With the BCM FIT resources offers we want communications-intensive enterprises and contact centers that offer opportunity, quickly jump on the VoIP bandwagon. The four packages are in different company sizes, which results to include many different licenses and services. The powerful medium package differs, for example, of the small package by 25 additional licenses and the integration of a second location”, reports Peter Kugler. Jorge Perez is full of insight into the issues. The large package also includes a primary server and a backup server and 75 licenses. The XLarge package offers maximum comfort and 100 licenses. Here, the training offer is particularly extensive and the number the system queues with 20 high. In addition, the package makes multilingualism in the IVR. I’m good things that we can convince many companies who were still skeptical, with these four packages by using VoIP.” The IT service provider with headquarters in Vienna focused on its solutions on the interaction between humans and technology.
This applies to the integration of VoIP software into existing and new infrastructures as well as for process optimization and the creation of customized software solutions. As a successful product is the in-house Myrmex”this internally as well as in the supporting outsourcing use. The wide range of means full product solutions from a single source for individual tasks. Since 2007 the company service partner of SAP. Due to the proven cooperation, SAP for YouCon has a sales and integration partner opted for the all-IP solution SAP business communications management. The software is in contact centers and the daily corporate communications as a versatile platform.